Return policy

At myfashiononline.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process to make things right.

Eligibility

To be eligible for a return, please ensure that:

The item is in its original condition, unworn, and with all tags attached.
The return request is made within 30 days of receiving your order.
The item is not a final sale or marked as non-returnable.
How to Initiate a Return

To start the return process, please follow these steps:

Contact Us: Email our customer service team at [email protected] with your order number and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed.
Packaging: Securely package the item in its original packaging or a suitable alternative.
Return Label: Affix the provided return label to the package. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Drop Off: Drop off your return package at the designated shipping carrier location.
Refund Process

Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to the original form of payment. Please note that shipping charges are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and indicate your preference for an exchange in your return request email. Exchanges are subject to availability.

Contact Us

If you have any questions or need further assistance, please contact our customer service team at [email protected]. We're here to help!